1. General Terms

1.1 Acceptance of Terms

By accessing or using the S-Elf Juice website, you acknowledge that you have read, understood, and agreed to be bound by these Terms & Conditions. If you do not agree, please discontinue the use of our services immediately.

1.2 Changes to Terms

We reserve the right to update or modify these Terms & Conditions at any time without prior notice. Any changes will be effective immediately upon posting to the website. Continued use of our services constitutes acceptance of any modifications.

2. Eligibility to Purchase

2.1 Legal Requirements

You must be at least 18 years of age to purchase products from S-Elf Juice. By placing an order, you confirm that you meet this requirement.

2.2 Age Verification

As it is illegal to sell nicotine products to individuals under 18, we use Age Checked age verification services to ensure compliance with UK law. We will request your full name, billing address, and date of birth during account creation or when placing an order. This information will be cross-checked to verify your age.

If your age cannot be automatically verified, we may ask for additional verification such as a mobile phone number, credit card information, or a government-issued ID. Once verified, you will not need to re-verify for future orders. For further details on how your information is handled, visit Age Checked's privacy policy.

3. Delivery Options & Information

3.1 UK Delivery

• FREE Next Day Delivery: Available on all orders over £19.99.
• Next Day Delivery (£2.99): Royal Mail 24 Tracked Delivery, usually delivered the next working day (Mon - Fri).

Orders placed before 4 pm on weekdays will be dispatched the same day. Once your order is shipped, you cannot change the delivery method. After receiving your tracking number, you may provide additional instructions directly to the courier.

All orders are shipped in discreet packaging with no logos.

Please refer to our Delivery & Returns for detailed information.

3.2 International Delivery

We currently do not offer delivery outside of the UK. However, for customers in Germany, we operate through S-Elf Juice DE, which offers a limited range of products. Visit s-elfjuice.de for more information.

4. Returns Policy

4.1 Cancellation Rights

You have the right to cancel any purchase within 14 days of receiving your order. After notifying us, the item must be returned within 14 days. Refunds will be processed within 14 days of receiving the item. We do not cover return shipping costs unless the product is faulty. All refunds will be issued to the original payment method.

4.2 E-Liquids

We do not accept returns for opened e-liquids due to hygiene reasons. If there is a genuine fault with a product you've opened, please contact our Customer Service team for assistance.

4.3 Devices & Pods

Opened and used devices may not qualify for a full refund. A partial refund may be offered depending on the device’s condition.

4.4 Warranty

• Devices with internal batteries have a 3-month warranty.
• Replacement pods are considered consumables and are covered under a 48-hour warranty, unless faulty or "dead on arrival." Faults must be reported within 48 hours of purchase.

5. Deals and Promotions

We regularly offer promotions on our products. Current promotions include:

10ML E-LIQUIDS (Mix & Match):

• 3 for £11.99
• 5 for £16.99
• 10 for £29.99
• 20 for £54.99

50ML E-LIQUIDS (Mix & Match):

• 3 for £34.99
• 5 for £54.99
• 10 for £99.99

We reserve the right to end or modify any promotion at any time without notice. All promotions are subject to availability.

6. Pricing & Payment

6.1 Prices

All prices listed on the website are in GBP (£) and inclusive of VAT unless otherwise stated. We reserve the right to change prices without prior notice, but these changes will not affect any orders already placed.

6.2 Payment Methods

We accept the following payment methods:

• Credit/Debit Cards (Visa, MasterCard, etc.)

Payment is taken at the time of order.

7. Product Descriptions & Availability

7.1 Accuracy

We make every effort to ensure that product descriptions, images, and information are accurate. However, we do not guarantee that all information is free from errors. If a product is listed at an incorrect price due to a typographical error or incorrect information from our suppliers, we reserve the right to cancel the order.

7.2 Availability

Products are subject to availability. We will notify you as soon as possible if any items in your order are unavailable, and you may choose to substitute the item, get the item refunded or cancel your order.

8. Limitation of Liability

To the extent permitted by law, S-Elf Juice will not be held liable for any damages or losses arising from the use of our products. This includes but is not limited to incidental, punitive, or consequential damages.

9. Privacy Policy

Your privacy is important to us. Please refer to our Privacy Policy for information on how we collect, use, and store your personal information.

10. Intellectual Property

All content on the S-Elf Juice website, including but not limited to text, images and logos, is the property of S-Elf Juice or its content suppliers and is protected by UK and international copyright laws. You may not copy, reproduce, or distribute any content without written permission from us.

11. Governing Law

These Terms & Conditions shall be governed by and construed in accordance with the laws of the United Kingdom.

12. Contact Us

For any questions or concerns regarding these Terms & Conditions, please contact our Customer Service team using the form available on our website or via email at help@s-elfjuice.co.uk.