You have the right to cancel any online purchase within 14 days of receiving your order. After notifying us of your intention to return the item, it must be sent back within 14 days. A refund will be issued within 14 days of our returns team receiving the item. Please note, we do not cover return shipping costs in these cases.

S-Elf Juice e-liquids:

We do not accept returns for opened e-liquids due to hygiene reasons. If you have purchased an e-liquid and simply don't like it, we cannot accept a return for that reason. However, if there is a genuine issue with an e-liquid you’ve opened and used, please contact our Customer Service team via the form below.

AEQ vaping devices & refillable pods:

Please be aware that items that have been opened and used may not qualify for a full refund. A partial refund may be offered, depending on the condition of the device. All refunds will be made to the same payment method used to purchase the product.

Warranty:

• Devices with internal batteries / built in batteries have a 3-month warranty.
• Replacement pods are classed as a consumable/disposable product and as such have a variable lifespan. This can be anywhere between 2-14 days, but this is heavily dependent on liquid, power and usage. As such, these are only covered under a 48-hour warranty unless they were faulty at the time of manufacture or “dead on arrival” in which case the fault would need to be reported within 48 hours of purchase.